Our Team -> Our Quality -> Our Support
We know that the support we provide is directly linked to our teams and the quality of their service.
Hence, we use a 360-degree approach in developing our teams and delivering quality.
Care plans and Assessments
Standardised procedures to assess client needs and preferences. Personalised care plans are reviewed and updated regularly.
Performance Management
Our performance management systems assess caregiver performance and providea ongoing feedback.
Caregiver Training and Development
Provide ongoing training for caregivers periodically planning and monitoring their progress.
Resilience Training
Our caregivers are our champions, and we ensure they are trained to be resilient in all circumstances
Quality Assurance
We use robust systems and regular client satisfaction surveys and review our performance.
Accessible Information Standard (AIS)
UK Said Care Ltd is fully committed to meeting the Accessible Information Standard (AIS), a legal requirement for all publicly-funded adult social care providers in England.
This means we ensure all service users, their families and legal representatives receive information in a format they can access and understand, and get the communication support they need.
Do you have an Information or Communication Need?
If you (or the person you care for) have a disability, impairment, or sensory loss that affects how you communicate or understand written information, please inform us during your initial assessment and care planning process.
We will support you by providing:
- Alternative Formats: Information in Large Print, Simplified Easy Read Text, or via Email.
- Communication Support: Arranging for British Sign Language (BSL) Interpreters for formal reviews or meetings (on request).
- Aids: Using visual schedules, communication passports, or text-to-speech apps during support visits.
We will record and flag your needs visibly in your care plan and ensure all assigned caregivers are trained on your preferred method before every visit.
To tell us about your needs, please contact our care coordinator or Registered Manager:
Phone: +44(0) 3301 332 278
Email: info@uksaid.care
Technology Integration
We use electronic systems for schedules, communication, documentation, and care coordination. Our software tracks every support offered, ensures safeguarding and effectively manages our clients’ needs.