Our Team -> Our Quality -> Our Support
We know that the support we provide is directly linked to our teams and the quality of their service.
Hence, we use a 360-degree approach in developing our teams and delivering quality.
Care plans and Assessments
Standardised procedures to assess client needs and preferences. Personalised care plans are reviewed and updated regularly.
Performance Management
Our performance management systems assess caregiver performance and providea ongoing feedback.
Caregiver Training and Development
Provide ongoing training for caregivers periodically planning and monitoring their progress.
Resilience Training
Our caregivers are our champions, and we ensure they are trained to be resilient in all circumstances
Quality Assurance
We use robust systems and regular client satisfaction surveys and review our performance.
Technology Integration
We use electronic systems for schedules, communication, documentation, and care coordination. Our software tracks every support offered, ensures safeguarding and effectively manages our clients’ needs.