Our Team -> Our Quality -> Our Support

We know that the support we provide is directly linked to our teams and the quality of their service.
Hence, we use a 360-degree approach in developing our teams and delivering quality.

user icon

Care plans and Assessments

Standardised procedures to assess client needs and preferences. Personalised care plans are reviewed and updated regularly.

user icon

Performance Management

Our performance management systems assess caregiver performance and providea ongoing feedback.

user icon

Caregiver Training and Development

Provide ongoing training for caregivers periodically planning and monitoring their progress.

user icon

Resilience Training

Our caregivers are our champions, and we ensure they are trained to be resilient in all circumstances

user icon

Quality Assurance

We use robust systems and regular client satisfaction surveys and review our performance.

user icon

Technology Integration

We use electronic systems for schedules, communication, documentation, and care coordination. Our software tracks every support offered, ensures safeguarding and effectively manages our clients’ needs.